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Customer service

Service Idea: sincere, enthusiastic, professional, high efficient
Service Goal: every customer’s satisfactory is our purpose
Customers Tel: 86-0755-83490076
After-sales Service:

1. Classes
A. Free service:warranty period is one year. During the period is free for technology service and repair service.
B. Paid service: when it is out of warranty period, you will charge low service fee according to the company repair policy
C. Contract service: provide service according to the contract.

2. Procedure of after-sale service
A. Accept customer’s call and E-mail. The customer service representative will write down the customer’s name, detailed address, contact information, and the problem of the product.
B. Report to the after-sale supervisor, he will evaluate the problem and send the professional technologist to customers’ to repair.
C. Re-tracking service. After-sale service specialist will recall to look into the maintenance and customers’ satisfactory. We won’t quit until our customer are satisfied with our service. We will accept any constructive suggestion of customers to improve our service.

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